The air holidays shown on this web-site are ATOL protected. All UK originating flights shown on this website are ATOL protected by the Civil Aviation Authority and will be clearly marked as such. The price will include any contribution we may have to pay the CAA as part of the scheme. ATOL protection does not apply to all travel services shown. ATOL protection extends primarily to customers who book and pay in the United Kingdom. Our ATOL number is T7295. For more information go to the ATOL website

Conditions of Booking and Travel

1. DEFINITIONS

Arrival Date: the arrival date specified in the Booking Confirmation or such other date as may be applicable by reference to these Conditions

Booking: the reservation made by You and accepted by Us in accordance with these Conditions and as set out in the Booking Confirmation

Booking Confirmation: Our confirmation of the Booking, either in writing or email

Cancellation Charges: the cancellation charges payable by You in the circumstances set out in these Conditions calculated as set out in clause 4.5

Child/Children: the person(s) for whom the Booking is made

Conditions: the terms and conditions set out in this document and any special terms and conditions agreed in writing between Us & You

Contract: the contract between Us and You for the Booking

Departure Date: the departure date specified in the Booking Confirmation or such other date as may be applicable by reference to these Conditions

Deposit: any deposits to be paid by You

Holiday: your holiday, details of which are set out in the Booking Confirmation or otherwise agreed in writing by Us

Our/We/Us: The Jewish Travel Movement Limited whose address is at St. John’s House, 54 St. John’s Square, LONDON, EC1V 4JL or where specified on the Booking Confirmation such franchisee or agent of The Jewish Travel Movement Limited

Payment Dates: unless otherwise agreed in writing:

(a) For the Deposit upon sending the Booking Form

(b) For the Price as specified in the Booking Confirmation or (where no such dates have been specified) payment of the Price (or balance of the Price) in full by no later than 56 days prior to the Departure Date.

Price: the price set out in the Booking Confirmation or as otherwise calculated in accordance with these Conditions

You/Your: the person, firm, or company whose Booking is accepted by Us in accordance with the Conditions

2. Conditions applicable

2.1 The Conditions shall apply to the Contract to the exclusion of all other terms & conditions.

2.2 Any typographical, clerical, or other error or omission in any sales literature, quotation price list, acceptance of offer invoice, or other documentation issued by Us shall be subject to correction without any liability on Our part unless such correction materially affects Your rights and obligations to Your detriment in which case You shall be entitled to cancel the Contract without liability within 14 days of receipt of the notice of such correction. In the event of cancellation in such circumstances You shall be entitled to a refund of any sums paid (except in respect of any services provided).

2.3 The details published in various brochures and leaflets are compiled from up-to-date and accurate information available at the time of going to press (the print date appearing in each brochure or leaflet). Nothing in these Conditions is intended to nor shall affect Your statutory rights.

2.4 The following terms and conditions are limited to Holidays organised by The Jewish Travel Movement Limited. For this purpose, Holidays means any combination of international flights between the United Kingdom and other countries, international flights between any combination of other countries, internal flights within other countries, train travel, hotel or other accommodations, car hire, excursions or other services whilst in other countries or in the United Kingdom. If your booking includes a Flight or Accommodation or Excursion provided by someone other than The Jewish Travel Movement Limited or its appointed agents, whether The Jewish Travel Movement Limited has acted as the agent or not, then your contract is subject to the conditions set forth by the applicable Tour Operator or in the case of an Airline, the airline's usual booking conditions. These conditions do not affect your statutory rights.

Any arrangements which you make while you are actually on holiday and which are not made through us are ones for which we have no responsibility or liability.

2.5 Conditions of Carriage/Accommodation: We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that You book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is your own responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorised agents and according to such carrier’s regulations. When You book accommodation (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation

3. booking procedures

3.1 No Booking Confirmation shall be binding on Us until returned to Us by You within any period prescribed by Us and We have received payment in full in cleared funds of any Deposit or other payments due

3.2 Provisional bookings will be held at Our discretion and We shall not be liable in the event We are unable or unwilling to provide a Booking Confirmation which incorporates Your preferred dates.

3.3 You shall not be entitled to make any alteration to any documentation issued by Us. Any alteration required to any Booking Confirmation prior to any Booking being made should be notified to Us as soon as possible and in the event We are able to satisfy Your requirements We shall send to You a revised Booking Confirmation

3.4 Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action including but not limited to new or increased taxes such as VAT. When a surcharge is payable an administration charge of £2.50 per person together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you of the amount due. We reserve the right to change our prices at any time before you book including any special offers we may from time to time have which may not be the same as set out in our publicity material

3.5 We are licensed by the Civil Aviation Authority and hold ATOL number T0000, and also are members of the Travel Trust Association. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are covered by our ATOL licence or other ATOL licensee.

3.6 The payment you make for your flight is held by us in our trust account on behalf of the ATOL holder who is supplying your flight until the date that we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward this to you no later than the day after it has been received. The remaining balance You pay is held on Your behalf in a trust account managed by the Travel Trust Association until the Child returns from the Holiday. For further details see the www.traveltrust.co.uk

4. Changes and cancellations

4.1 If You wish to change Your Booking We will endeavour to make such changes You may request but it may not always be possible. Any request for changes to the Booking may be made either in writing or by telephoning the Camp Specialists on 0800 047 0768. If We agree to Your request We will confirm the changes in writing and You will need to pay an administration charge of £15 and any additional costs incurred in making the change. We cannot accept changes or additions to travel plans 10 days or less prior to the Departure Date.

4.2 We reserve the right to make changes to the Booking which are required to conform with any applicable safety or other statutory requirements or which are not of a material nature.

4.3 Itineraries and programmes are subject to alteration due to weather or operational factors beyond Our control and We reserve the right to substitute alternative accommodation or other facilities or services of reasonably equal or better standard without prior notice or liability and without any alteration to the Booking Price.

4.4 Material changes may be necessary by reasons for prevailing weather conditions or Operational considerations and matters beyond Our control (including Force Majeure events). Accordingly, We reserve the right to make changes which are of a material nature and in such circumstances We will inform You as soon as reasonably possible. In such event You shall have the following options:

(a) To accept the change (subject to paying any additional charges or receiving a refund in respect of any price difference) and the Contract being varied accordingly or

(b) To book a substituted holiday or activity comprised in the Booking and We shall provide a credit for the Price (or part of the Price attributable to the affected activity) paid by You

or

(c) To cancel the Booking or such part of the affected Booking and We shall refund in full all sums paid in respect of the Booking or affected part of the Booking less any insurance premiums (and excluding interest).

4.5 You shall be entitled to cancel the Booking subject to You providing Us with written notice and paying the following charges:

Period (prior to Departure Date) Amount

More than 56 days Deposit only

56 – 29 days 30% of Price

28 - 15 days 45% of Price

14 – 1 days 100% of Price

On or after Departure Date 100% of Price

4.6 Without prejudice to any other right or remedy available to Us We shall be entitled to cancel the Contract without any liability in the event the Price is not paid by the Payment Dates or if You fail to provide any information requested by Us or We consider that the Holiday is unsuitable for your Child. In the event of cancellation under this clause the Cancellation Charges shall apply calculated from the date at which notice of cancellation is given by Us.

5. Price and payment

5.1 Subject to any special terms agreed in writing You shall make payment for the Deposit and the Price by the Payment Dates. We do not send payment reminders.

5.2 An administration charge of £30 will be applied to Bookings received from persons outside the United Kingdom to cover additional administration and postage charges, except for Bookings made over the internet

5.3 If You fail to make payment by the Payment Dates then without prejudice to any other right or remedy available to Us We shall be entitled to charge You interest at the rate of 2% per annum above Royal Bank of Scotland Plc base rate from time to time until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest)

5.4 No refund will be due to you in respect of non-utilisation of any part of the Tour arrangements made for you

6. Your responsibilities

6.1 Participation in activities requires individuals to be in good health and have a reasonable basic level of fitness. All individuals taking part in activities in water must be able to swim at least 50 metres unaided.

6.2 Children will be required to ensure that their behaviour is compatible with the orderly conduct of activities and that minimal disturbance to other visitors is caused and Children are required at all times to follow the Code of Conduct as well as the verbal and/or written instructions of Our staff.

6.3 You and Your Child must take all appropriate measures for the protection and security of any valuables baggage or other personal possessions.

6.4 You and Your Child shall at all times take such precautions as shall be necessary and/or as may be reasonably required by Us to prevent or restrict the spread of infectious or contagious diseases e.g., chicken pox, gastro enteritis. In particular (and without limitation) You are required to advise Us if Your Child has suffered from or been in contact with other persons or animals suffering from infectious or contagious diseases representing any threat to human health within the period of 4 weeks prior to the Arrival Date.

6.5 Where You advise Us that Your Child has suffered from or been in contact with others suffering from infectious or contagious diseases We shall be entitled to cancel the Booking of the Child. The appropriate Cancellation Charges (pro-rated where appropriate) will apply but these may be reclaimable under the Customer Protection Plan or any other insurance policy taken out by You.

6.6 We reserve the right to decline to accept or cancel any Booking or exclude any Child at any time prior to or during the Holiday if in Our reasonable opinion the behaviour of that Child is, or may be, disruptive, dangerous, annoying, or incompatible with the general enjoyment of other visitors. Behaviour deemed inappropriate may include but is not limited to:

• leaving the group unless accompanied by a member of Our staff;

• threatening behaviour including offensive or insulting language to other visitors or Our staff;

• suspected involvement with illegal drugs;

• Smoking by under 16’s or smoking outside of designated areas;

• Wilfully leaving allocated accommodation blocks without good reason;

• Theft, vandalism, or illegal activities;

• Inappropriate behaviour;

• bullying (in any form) which adversely affects the enjoyment of other visitors.

Where We exercise Our rights under this clause You must arrange for Your Child to be collected within 24 hours of Our notifying You. Any additional costs so incurred shall be entirely Your responsibility and You shall reimburse any costs reasonably incurred by Us in connection with the exclusion of Your Child (to include costs of arranging alternative care and/or transportation).

6.7 It is Your responsibility to inform Us at the time of Booking or as soon as You become aware of any actual or anticipated disabilities, social, or behavioural problems or circumstances (including details of past experiences) affecting Your Child where such problems or circumstances may affect Your Child’s stay or the stay of other visitors. This may include but is not limited to mobility or medical problems, diagnosed conditions such as ADHD or Aspergers Syndrome, past difficulties experienced such as being excluded from school or extended periods being cared for away from parents. If We believe that we need to make reasonable adjustments to our usual programme or pastoral care arrangements of a Child We will carefully consider matters with reference to social compatibility, physical access, successful

participation, and health and safety. All information provided will be treated sensitively and confidentially. We are committed to making our holidays accessible to as many guests as possible but upon occasion may recommend a day camp holiday in place of a residential stay and very occasionally We may not be able to provide the service required. Where such information is provided to Us promptly and as required under these Conditions and We cancel any Booking made You shall be entitled to a full refund of any Deposit or in respect of the affected part of the Booking as the case may be.

6.8 On request You shall provide Us with written confirmation from Your Child’s General Practitioner confirming the suitability of the Holiday for Your Child with particular reference to such considerations as physical access, successful participation, and health and safety.

6.9 We reserve the right to exclude any Child or cancel the Booking for any Child at any time prior to or during the Holiday if We in Our absolute discretion have reason to believe that important information has not been provided to Us. In such circumstances Cancellation Charges shall be payable as set out at clause 4.

6.10 If any problem is experienced during the Holiday the matter should be immediately reported to the Group Leader to allow Us the opportunity to rectify any problem raised. If it is not resolved You should write to Us within 28 days of the Departure Date and We will endeavour to find a satisfactory solution.

6.11 Where We provide transportation as part of the Holiday, You and/or Your Child shall abide by the travel rules and policies applicable from time to time.

6.12 Where travel and / or health documents are necessary to comply with the requirements of a country in the Booking, it is Your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon Us then you shall reimburse Us accordingly. You must ascertain by consulting a doctor, if necessary, the specific precautions deemed prudent for the country in the Booking and ensure that the appropriate medication/inoculations or other precautions are taken.

7. data protection

Personal information requested at the time of and immediately subsequent to Booking is held on computer and We use this information in connection with providing the Holiday. We take full responsibility for ensuring that proper security measures are in place to protect such information. To process Your Booking and provide the Holiday We shall provide this information to Our employees, agents, sub-contractors, franchisees and suppliers or to such other third parties as is otherwise required by law. We are also registered as a Data Controller with the information Commissioner's Office to ensure your personal data and identity are protected from fraud. Registration number Z1672440.

8. Liability

8.1 Our liability (except in respect of death or personal injury caused by Our negligence or that of Our employees or agents which is not limited or excluded by these Conditions) for any delay in performing or any failure to perform any of Our obligations in relation to the Booking shall be limited to a maximum of twice the cost of the Holiday. We accept responsibility for death injury or illness caused by the negligent acts and / or emission of our employees or agents or suppliers and sub-contractors whilst acting within the scope of or in the course of their employment in the provision of the Holiday

9. Personal property and insurance

9.1 The personal property of Your Child is the responsibility of You and/or Your Child unless loss or damage is proven to be due to Our negligence or that of Our employees or agents. If anything is missing when Your son or daughter leaves Camp please let the Group Leader know about it immediately.

9.2 It is a condition of the agreement between Us that You take out adequate holiday insurance against cancellation charges, unexpected curtailment of Your holiday, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against You or your Child. Should you not effect suitable travel insurance cover then You undertake on behalf of yourselves and all members of your party to indemnify both Ourselves and Our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out

10. Force Majeure

We shall not be liable for any delay in performing or failure to perform any obligation or alterations and cancellations due to any cause beyond Our reasonable control including strikes, lock-outs, labour disputes, act of God, war, riot, civil commotion, terrorism, malicious damage, threats to safety, compliance with any law or governmental order, rule, regulation or direction, accident, environmental contamination, pandemic outbreak of disease, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen, materials, goods, or raw materials in connection with the performance of this Agreement

11. Photography

12. General

12.3 No waiver by Us of any breach of the Contract by You shall be considered as a waiver of any subsequent breach of the same or other provision.

12.4 No failure by Us to exercise any power given to it or to insist upon strict compliance by Us with any obligation hereunder and no custom or practice of the parties at variance with the terms hereunder shall constitute any waiver of any of Our rights under the Contract.

12.5 A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

12.6 If any provisions of these Conditions are held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.

12.7 The Contract shall be governed by the laws of England and subject to the jurisdiction of the English courts

Code of Conduct